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Non-Profit Project Manager

Council on Aging Cincinnati, OH Full-Time
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Non-Profit Project Manager



Council on Aging of Southwestern Ohio (COA) is a nonprofit organization dedicated to enhancing quality of life for older adults, people with disabilities, their families and caregivers.  We promote choice, independence, dignity and well-being through a range of services that help people remain in their homes for as long as possible. 

 COA is a state-designated Area Agency on Aging, serving a 5-county region.  One call to COA links people to the wide variety of agencies, information and programs that serve older adults and people with disabilities.

Our mission:  Enhance lives by assisting people to remain independent through a range of quality services.

 COA has more than 300 employees, more than 100 contracted providers, and an annual budget of over $77 million. COA fosters a work environment that is not only rewarding to our employees, but also empowers them to make a meaningful difference in our community.

COA offers:

  • Competitive benefits package
  • Flexible hours
  • Opportunities for professional development
  • Opportunities to advocate and participate in community events for the elderly and disabled population
  • Casual work environment except when visiting clients or vendors
  • Health, dental and vision care
  • Health and fitness opportunities at the Springdale Community Center through our Business Membership Discount
  • Health savings account
  • Nine paid holidays each calendar year
  • Paid time off
  • Pension plan
  • Pet Insurance
  • Tax sheltered annuities


Position Description (Full job description available upon request):Responsible for overseeing major projects (projects and initiatives that involve one or more organizational programs) and oversee process improvement and innovation functions in the organization. The Project Manager may become involved in new business operation start-up as required for new programs and contracts to be operationalized.  The Project Manager may also serve as an internal consultant on other projects as needed.
Essential Job Functions:
  • Oversee all department functions.
  • Establish a vision and objectives for the department and implement an annual business plan towards that vision.
  • Set aggressive performance goals aligned with the department and agency vision. Manage staff towards the achievement of those goals.
  • Establish and manage department budget.
  • Provide guidance, coaching and mentoring to staff. Establish and monitor staff development plans.
Manage a portfolio of projects and oversee all projects coordinated through the department.
  • Collaborate with the Senior Leadership Team, Business Managers, and staff to design and implement project work plans that originate out of COA’s strategic plan to achieve deliverables within agreed upon timeframes. Facilitate and direct multiple cross-functional workgroups and teams. Create and implement project management tools to support a structured approach to project management and problem resolution.
  • Act as liaison between internal and external stakeholders to resolve issues and create action plans for success.
  • Provide direction, support, guidance, and mentoring to personnel assigned to projects to increase their understanding of the project management process and promote their professional growth. Train and educate COA staff on proven project management techniques.
  • Develop and implement plans to address revisions to policies or business practices identified through project initiatives and required to sustain desired outcomes.
  • Provide input on staff’s performance as it relates to their involvement in projects
  • Establish metrics to evaluate department success.
  • Establish and maintain high customer service satisfaction.
  • Provide status reports and updates to key stakeholders.
  • Serve as a member of the Operations Team and Management Team and other committees and workgroups as assigned.

  • A Bachelor’s degree in business administration, health care, or equivalent required.
  • Minimum 5 years’ work experience in nonprofit, heath care, or human services setting. Experience should be in project management.
  • Current PMP Certification or equivalent required.
  • Six Sigma, LEAN or other process improvement certification preferred.
  • Strong analytical and problem-solving skills.
  • Strong organization skills.
  • Knowledge of budgeting; management; work force planning; employee training and development; supervision; and non-profit structure and process. 
  • Ability to develop complex reports and position papers and gather, collate and classify data information. 
  • Excellent interpersonal communication and team building skills.
  • Ability to manage multiple initiatives with competing priorities and deadlines.
  • Strong verbal and written communication skills.
  • Ability to adapt to frequent change.
  • Proficiency in Microsoft Word, Excel, and PowerPoint and the ability to learn new software applications as needed.
  • Ability to interact with people from all organizational levels and build consensus through negotiation and diplomacy.
  • Ability to understand the work environment and competing priorities in conjunction with developing and meeting project goals.
  • Willingness to try new approaches.
  • Knowledge of project management methodology and best practices (Project Management Professional (PMP), LEAN, and/or Six Sigma Certification preferred.
  • A valid driver’s license and reliable transportation.

Recommended skills

Coaching And Mentoring
Complex Problem Solving
Team Building
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