Title: Pharmacy Support Rep
Location: Bridgewater, NJ 08807
Duration: 3 months
Shift: 8:30 AM– 5:30 PM /11:00 AM - 8:00 PM

Responsibilities

• Primary Call Center contact for pharmacies and medical professionals.
• Programs typically consist of pharmaceutical brand initiated payment assist solutions such as co-pay cards or vouchers.
• Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

 
Principal Accountabilities:

• A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assesses the user's issue and provides first level support for problem resolution.
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
• Works under moderate supervision and typically reports to the Customer Service Supervisor.