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Company Contact Info
5300 Edgewood Road Northeast
Cedar Rapids, IA 52411
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Customer Service Representative
Tata Consultancy Services • Cedar Rapids, IA
Posted 1 month ago
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• Reviews customer requests to ensure departmental good order requirements are met. If clarification is needed from a customer, will reach out in written and verbal form to obtain the required information.
• Provides information to internal & external customers on a variety of annuity processes or policy issues with focus on customer satisfaction, quality and efficiency.
• Thoroughly document all contacts and conversations; providing timely follows up as required.
• Works in and gains proficiency in multiple different administrative systems and automated workflows.
• Consistently meets /exceeds set quality and productivity metrics.
• Processes complex and varied service requests.
• Functions within a team based environment & actively participates in achieving team SLA and quality goals.
• Is able to learn and adapt to new or changing processes for the annuity PHS group.
• Represents Transamerica and TCS with professionalism to both internal and external customers.
• High school diploma or equivalent.
• Up to 1 year experience with call center or customer service experience/training.
• Fundamental computer knowledge and the ability to maneuver between multiple applications.
• Basic understanding of Microsoft Office suite (Word and Excel).