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Job Requirements
- Answer phone calls from customers
- Respond to emails from customers
- Create MAF's and diagnose equipment problems in Legacy MOMS
- Create MAF's and diagnose equipment problems in TSR MOMS
- Monitor and research problems reported on TSR Topolog
- Create Unicenter tickets for Desktop problems or Software troubleshooting
- Monitor the Orion Network and perform level 1 troubleshooting
- Create Unicenter tickets and research messages generated to the Legacy Unicenter EM Console
- Respond to Duress and Bill Detector alarms
- Handle Security issues that arise especially with the Security Alert
- Take care of Generator and UPS problems
- Handle P2000 Alarms
- Monitor Transactions on the Legacy ORT lanes
- Hard Drive Replacement Support
- Update and Pass down log with pertinent information
- Send out InconAlerts for work being done at sites
- Monitor TIP Status Report
- Monitor Legacy ION Report - Restart processes or communication to the lane
- Monitor Legacy ION TransCore Report
- Provide technical support to Field Techs
- Engage contractors on behalf of toll personnel
- Creating ESR Tickets for Planned UPS Maintenance
- Clearing Runaway MAFs in Legacy and TSR MOMs
- Monitoring the TIP status Report page
- Correcting TSR Positive list lag time
EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
REASONABLE ACCOMMODATION STATEMENT
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [ Link removed ] - Click here to apply to IT Support Technician- 3rd Shift or (888) 824– 8111.
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IT Support Technician- 3rd Shift
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CAI is hiring!...we are seeking a full-time Sunwatch Technician to join our organization on a long-term consulting engagement in the Orlando, FL area. This is a 3rd shift opportunity working 12:00AM-8:30AM (Sunday, Monday, Tuesday, Friday, Saturday) . CAI is a $700M+ global IT consulting firm that specializes in high value, long term managed services engagements with our clients. We offer a great benefits package that includes vacation.
This is a new hire\entry level position and must meet the requirements below:
- Monitor and Troubleshoot Networks: It is tasked to the SunWatch Technicians to monitor Tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies. Sunwatch Technician I fields incoming calls, help callers troubleshoot Toll system issues, diagnose Tolls system problems, and provide resolutions.
- Dispatch & Coordinate Field Technicians to Respond to Toll Sites: Sometimes it is necessary to address Toll system issues on-site; in these cases, SunWatch technicians relay details about Toll system issues to field technicians and schedule them to go to locations to work on Toll system equipment. Sunwatch Technician I maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client.
- Document Calls and Service Results: SunWatch Technician I document all incoming calls and record the technical issues addressed in each call. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call.
Must have the ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills. Candidates for these types of jobs should display the following:
- Familiarity with Remote Troubleshooting: Must have basic knowledge and understanding how networking technologies work and be able to troubleshoot issues with switches, and other equipment.
- Computer Skills: Must have knowledge of computer operating systems minimum Microsoft Windows. (Linux/Unix are a plus).
- Customer Service: Must be able to resolve customer issues either via email or by telephone in a timely manner.
- Analytical Thinking: Must be able to analyze given information about system issues to arrive at real solutions either by online reports or from telephone conversations.
- Problem-Solving Skills: Must be able after diagnosing system problems to follow through until issue is resolved.
- Communication Skills: Must have strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers; listening s kills are needed to understand caller concerns and issues.
- Answer phone calls from customers
- Respond to emails from customers
- Create MAF's and diagnose equipment problems in Legacy MOMS
- Create MAF's and diagnose equipment problems in TSR MOMS
- Monitor and research problems reported on TSR Topolog
- Create Unicenter tickets for Desktop problems or Software troubleshooting
- Monitor the Orion Network and perform level 1 troubleshooting
- Create Unicenter tickets and research messages generated to the Legacy Unicenter EM Console
- Respond to Duress and Bill Detector alarms
- Handle Security issues that arise especially with the Security Alert
- Take care of Generator and UPS problems
- Handle P2000 Alarms
- Monitor Transactions on the Legacy ORT lanes
- Hard Drive Replacement Support
- Update and Pass down log with pertinent information
- Send out InconAlerts for work being done at sites
- Monitor TIP Status Report
- Monitor Legacy ION Report - Restart processes or communication to the lane
- Monitor Legacy ION TransCore Report
- Provide technical support to Field Techs
- Engage contractors on behalf of toll personnel
- Creating ESR Tickets for Planned UPS Maintenance
- Clearing Runaway MAFs in Legacy and TSR MOMs
- Monitoring the TIP status Report page
- Correcting TSR Positive list lag time
EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
REASONABLE ACCOMMODATION STATEMENT
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [ Link removed ] - Click here to apply to IT Support Technician- 3rd Shift or (888) 824– 8111.
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