General Summary: The Security Supervisor will assist in the oversight of security operations at the zoo and under the direction of the Security Manager, will procure and manage resources for the department and provide training and supervisory guidance to security officers and parking attendants.
Essential Functions: Essential Functions:
· Under the direction of the Security Manager, will ensure effective use of staffing, including:
o Timely preparation of weekly schedules for all seasonal, part-time, and full-time departmental staff as well as third party contractors;
o Submission of accurate payroll information;
o Submission of department PTO, leave forms, jury duty forms, etc. for payroll management by the Security Manager; and,
o Maintaining complete security coverage as appropriate to the needs of the Zoo;
· Deliver functional training for all new staff, and assist in the oversight of scheduling and delivery of skills, safety and resource training for all Security staff, including:
- Ensuring high quality incident and accident reporting standards; and,
- Ensuring that all departmental associates are current in any and all certifications, licensing or areas of expertise necessary for their position;
· Assist with designing, implementing, and maintaining risk and safety management processes for the Security Department;
· Work in association with Human Resources Department to ensure Workers’ Compensation compliance and provide investigative resources for incident reporting and other investigative needs;
· Ensure that the department maintains adequate equipment, including radios, vehicles, uniforms and safety equipment;
· Assist with purchasing for the department, working within the operating budget constraints;
- Support the administration of Zoo-wide alarm and access control systems;
- Perform all duties of Dispatch and Security Officer as needed;
- Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
· Effectively work with risk and safety partners and ensure department and staff are prepared for disaster and emergency response for guests and staff;
· Participation in the Zoo’s emergency response firearms shoot team under development;
- Ensure that all established standards of professionalism and protocol are being practiced by all staff;
- Perform other related duties as assigned; and,
· Adhere to all policies and procedures of the Zoo.
Communication (Internal and External):
- Responsible for communicating effectively with staff and the public regarding standard operating procedures;
- Oversee the accuracy of investigating, writing and distributing of shift and accident and incident reports;
- Write, review, investigate when necessary, and compile required shift and accident and incident reports on employees, guests, and shift activities;
- Monitor radios to ensure effective communication;
- Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information;
- Attend meetings and represent the Zoo on various committees; and,
· Actively collaborate with the Animal, Marketing, Development, Education, Volunteer, Hospital and Maintenance departments to produce and participate in non-routine special events.
Management of Resources (financial, human resources, facilities):
- Supervise and train the Security Officers and Parking Attendants;
- Create work schedules for Security Officers and Parking Attendants;
Collaborate with the Security Captain on all matters concerning personnel;
- Responsible for all locks, keys and records thereof; and,
- Coordinate with other departments as necessary to fulfill any needs related to special event requests and departmental training.
- Friendly and outgoing;
- Possess a positive and patient attitude;
- Must be effective in handling problems (including anticipating, preventing, identifying, and solving problems as needed); and,
- Possess excellent verbal communication skills.
- High school diploma or equivalent; and,
Associates degree in Law Enforcement or Security related field preferred.
- Minimum of three years of related experience;
- Good working knowledge of security operations in a business environment;
- Working knowledge of federal/state occupational safety standards;
- First Aid and CPR certifications preferred;
Proficiency with Microsoft Office software, including Microsoft Outlook, Excel and Word; and,
- Valid driver’s licenseURL blocked - click to applyURL blocked - click to apply.
- Must be able to stand and remain active for an eight hour shift;
- Must be able to travel or walk large areas of the Zoo as needed;
- Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
- Ability to work a flexible schedule to include weekends, holidays, and special events;
- Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects; and,
- Exposure to Zoonotic diseases and risk of animal attack.
- Must be able to operate a variety of machines and equipment including computer, copier, fax, scanner, telephone, two-way radio, golf carts, and vehicles.
- Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
- Strong organizational and communication skills;
- Ability to make independent judgment decisions within Zoo policy and procedures; and,
- Ability to handle non-routine tasks and adapts to changing circumstances.
The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
Occupational Safety And Health