Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Customer Service Specialist

Trugreen Manchester Full-Time
$14.00 - $15.00 / hour
Apply Now

Position Overview

We're seeking an Customer Care Coordinator. If you set high standards for Excellence, Integrity and Customer Service this may be the position for you.  Apply now and learn more about opportunities with TruGreen.

STARTING PAY: $14.00

HOURS: M-F 7:30am-4:30pm hours are flexible 

MATCHING 401K, two weeks PTO, PAID HOLIDAYS, INCENTIVES

Responsibilities
1.    Receives inbound and makes outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues.

2.     Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
3.    Prioritizes open, overdue and/or critical CFRs or customer concerns and escalates to management as needed.
4.    Reviews and responds to customer feedback collected through external sources. Compiles statistical data (e.g., net promoter scores, or NPS), identifies trends, and reports to management team.
5.    Makes contact with cancel request customers to retain business. Probes to identify root cause and uses approved customer save offers (e.g., discounts, service calls) to retain customer.

Education and Experience Requirements
• High school diploma/GED required. Associate’s degree preferred.
• 2-3 years of customer service experience required
• Experience resolving escalated customer service issues required
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Skills required

Customer Service
Listening
Customer Relationship Management
Assist Individual
Telephone Skills
Customer Satisfaction

Location

Salary Details

Based on Job Title, Location and Skills
$14
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Specialist
$14.00 - $15.00 / hour
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.