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- Oxford, MS
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Customer Support Representative
AppleOne • Oxford, MS
Posted 4 days ago
Get facts about other applicants with a CareerBuilder Account
•Support both internal and external users with technical and application issues.
•Monitor phone and email queues.
•Provide first level assistance for defined problems and escalate tickets/calls as necessary.
•Log tickets and escalate to product support.
•Track calls and document problems.
•Consult knowledge database to optimize resolutions and follow through on resolution with callers.
•Answer, read and document information into ticket tracking system.
•May fulfill some office services duties
Education, Experience, Knowledge, and Skills
•High school diploma or GED required
•Two year technical degree or equivalent work related experience preferred
•Entry level position, but customer support experience is preferred
•Aptitude for providing excellent customer service
•Good communication skills
•Problem solving skills