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  • Oxford, MS

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Customer Support Representative

AppleOne • Oxford, MS

Posted 4 days ago

Job Snapshot

$16.00 /Hour
Consumer Products
Customer Service

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Job Description

Customer Support Representatives. Inbound/Outbound customer service calls providing technical product/application support to end-users by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution and follow-up steps. May interact with the technology team to identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Calls are typically second tier. Provide batch process and deployment support. 

Job Duties 
•Support both internal and external users with technical and application issues. 
•Monitor phone and email queues. 
•Provide first level assistance for defined problems and escalate tickets/calls as necessary. 
•Log tickets and escalate to product support. 
•Track calls and document problems. 
•Consult knowledge database to optimize resolutions and follow through on resolution with callers. 
•Answer, read and document information into ticket tracking system. 
•May fulfill some office services duties 

Job Requirements

Education, Experience, Knowledge, and Skills 
•High school diploma or GED required 
•Two year technical degree or equivalent work related experience preferred 
•Entry level position, but customer support experience is preferred 
•Aptitude for providing excellent customer service 
•Good communication skills 
•Problem solving skills 
•Telephone etiquette

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