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Customer Care Specialist - Bilingual (English/Spanish) job in Farmers Branch at Interlake Mecalux

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Customer Care Specialist - Bilingual (English/Spanish) at Interlake Mecalux

Customer Care Specialist - Bilingual (English/Spanish)

Interlake Mecalux Farmers Branch, TX Full Time
$40,000 - $50,000/Year
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The Customer Care Specialist - Bilingual (English/Spanish) role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.


Responsibilities:

  • Resolve high volume of customer calls and emails in a timely manner
  • Receive, process, and respond to inquiries regarding pricing, order status and changes, product availability and product information
  • Process all incoming requests for shipment information from both internal and external based customers
  • Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
  • Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management
  • Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
  • Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution
  • Manage claims with freight companies and customers
  • Complete regularly scheduled or ad hoc reports using SAP and MS Excel

Qualifications:

  • Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision
  • Understanding of what it takes to provide good customer service
  • Ability to follow through on complex/technical projects requiring extensive research
  • Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines
  • Advanced MS Office skills required

Recommended Skills

  • Customer Service
  • Identify Customer Need
  • Microsoft Excel
  • Resolve Concern
  • Resolve Customer Issue
  • Resolve Request
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