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Customer Service Rep

ITBMS OH Full-Time
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Job Title :  Customer Service Rep   

Duration : Full Time Permanent

Location : Cincinnati, OH (Need local candidate who can attend in person Interview)

Role :License Customer service  / Customer Service Rep- Licensed Property And Casualty Insurance (Personal Lines Licensed –  Agent (Inbound)

Job Description :

As a Customer Service Representative; the associate has to handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.

Responsibilities:

        Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call/mail/email/fax.

        Provide responses to insurance policy-related questions

        Make outbound calls (if required) to confirm policy-level / coverage-level changes

        Submit changes on existing policies

        Set up a reminder and follow up with customer on timely manner

Qualifications: (Please list all required qualifications)

        High School Diploma or GED equivalent,

        Active Property & Casualty Personal Lines license for Ohio is a MUST. Any other state license is added advantage.

Hi,

Kindly go through the below requirement and if you are interested share your Updated Resume ASAP.

Job Title :  Customer Service Rep

Duration : Full Time Permanent

Location : Cincinnati, OH (Need local candidate who can attend in person Interview)

 Role :License Customer service / Customer Service Rep- Licensed Property And Casualty Insurance (Personal Lines Licensed – Agent (Inbound)

Job Description :

As a Customer Service Representative; the associate has to handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.

 Responsibilities:

• Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call/mail/email/fax.

• Provide responses to insurance policy-related questions

• Make outbound calls (if required) to confirm policy-level / coverage-level changes

• Submit changes on existing policies

• Set up a reminder and follow up with customer on timely manner

 

Qualifications: (Please list all required qualifications)

• High School Diploma or GED equivalent,

• Active Property & Casualty Personal Lines license for Ohio is a MUST. Any other state license is added advantage.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

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$41K
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Customer Service Rep
Estimated Salary: $64K
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ITBMS is a global IT services company, offering a wide array of solutions customized for a range of key verticals and horizontals. Our unique approach includes implementing solutions to integrate your processes, as well as deploying the best business practices needed to harness the power of information systems more effectively in a global organization.

Our corporate commitment is to help our clients, craft and execute winning IT strategies. To help transform your today’s vision and turn it into tomorrow’s success, ITBMS offers a full spectrum of enterprise system implementation services, business software, resource management and remote support services.

Our key differentiators remain our ability to build on an international network with our expertise in strategic and technical consulting, knowledge transfer and global delivery. It is the basis on which ITBMS has helped create substantial value and advantages for our clients.

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