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Case Manager-Family Support (North Seattle)

Seattle Full-Time
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The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.

LIHI owns and operates apartment buildings for low-income families and individuals. The Case Manager is responsible for the primary case management of homeless families in transitional housing, establishing relationships with community referral agencies and their case managers and working at several LIHI properties to intervene in tenant crises, provide informal counseling to tenants as needed, provide information and referral assistance to tenants, and coordinate community-building activities.  This position will work at the Meadowbrook View Apartments (50 units) located in north Seattle.

Responsibilities:

 

Information and Referral/Case Management

 

  • Build effective relationships with tenants.
  • Become knowledgeable of information and referral resources.  Provide information and referral to residents, including through distribution of written material.
  • Formally and informally assess tenants as to the current level of social service needs.
  • Case management and service planning for families transitioning from homelessness, including goal setting tracking of performance and achievement.
  • Offer case management for selected residents, either referred by building management as at risk of eviction, or self-identified. 
  • Make referrals or initiate services to address mental health and substance abuse issues where possible.
  • Coordinate with local agencies to provide services that meet the needs of LIHI residents. 
  • Work collaboratively with building management, Housing Management and Supportive Services team to increase stability and retention of tenants in LIHI housing.

Community Building

 

  • Coordinate with agencies and volunteers to provide on-and off-site activities for residents, particularly youth.
  • Initiate and encourage resident involvement in community-building activities, such as community meals, holiday celebrations, and support groups.
  • Produce written materials, including community newsletters.
  • Contribute to the development of a community that values cultural diversity. 

 

 

Administrative

 

  • Participate in staff meetings and planning sessions.
  • Report regularly to Area Manager and Supportive Services Manager on programmatic issues.
  • Keep daily records of activities and contacts with tenants/agencies and case management records.
  • Complete other records and reports appropriate to the position as directed by the Area Manager.

Other

  • Participate in public policy advocacy efforts including recruiting residents to attend public meetings and testify at hearings.
  • Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.
  • Perform other related duties as required.

 


Qualifications:

 

  • Bachelor’s degree in Social Work or related field from an accredited institution or three years of experience working with homeless or low-income families with children, including persons with physical or mental disabilities, substance abuse problems, immigrants, and refugees. 
  • Knowledge of local resources for homeless and low-income people.
  • Ability to work well with community agencies and resources.
  • Commitment to social change through the empowerment of low-income people.
  • Excellent communication skills, both written and verbal. 
  • Current Washington State driver’s license.
  • Computer experience.
  • Fluency in Ethiopian, Amharic, Tigrinya, or Somali.  (Lack of this qualification will not exclude a candidate.)
  • Must pass criminal background checks and drug screening test.

Skills required

Confidentiality
Mental Health
Crisis Intervention
Social Services
Licensed Master Social Worker
Psychosocial Treatment

Location

Salary Estimator

Based on Job Title, Location and Skills
$110K
Below Avg. Average Above Avg.

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Case Manager-Family Support (North Seattle)
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