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Company Contact Info

  • american fork, UT
    American Fork, UT 84003
  • Evelyn Flores
  • Phone: 832-997-1444

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Customer Service Technical Support Analyst

Equity Staffing Group • American Fork, UT

Posted 5 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 1 year(s)
Degree - High School
Computer Software
Customer Service

Job Description

Equity Staffing needs you!

We are currently seeking 2 individuals for a for a top-notch online education company!

Join our team of Customer Service Tech Support Analysts!

 

Essential Duties and Responsibilities:

·         Responds to incoming candidate or test center technical support requests: Diagnoses system hardware, software, and operator problems.

·         Assists customers with the correct installation, management and maintenance and proper use of testing software, LMS and off line systems of exam delivery

·         Assist/inputs to Customer FAQ database to improve customer satisfaction and response times.

·         Uses telephone as well as email and web support solutions to solve customer issues.

·         Records each support call and related support ticket issue in ticketing system.

·         Recommends and provides remedial actions to correct customer problems.

·         Coordinates activities with internal network services or other information systems groups.

·         Provide updates regarding status and completion to manager, ticketing system, and/or users.

·         Attends scheduled training as required to maintain skills.

       •             Responds to incoming candidate or test center technical support requests:

·         Diagnoses system hardware, software, and operator problems.

Assists customers with the correct installation, management and maintenance and proper                       use of testing software, LMS and off line systems of exam delivery

•             Uses telephone as well as email and web support solutions to solve customer issues.

•             Coordinates activities with internal network services or other information systems groups.

•             Provide updates regarding status and completion to manager, ticketing system, and/or users.

 

Job Requirements

 

Education/Experience:

•             High School Diploma or GED required, some college preferred

•             Minimum of 1 years' experience in telephonic technical support required /in end user              (B2B/B2C) software systems support required

•             Certifications MCSE and A+ highly preferred

•             Must be able to work flexible hours:

•             Mon-Fri 6 am - 3 pm MST or

•             Mon-Fri 7 am - 4 pm MST or

•             Mon-Fri-8 am-5 pm MST

•             Excellent verbal and written communication skills

•             Ability to solve problems and utilize critical thinking skills

•             Well organized

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