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  • 8590 West Tidwell Road
    Houston, TX 77040

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CUSTOMER SERVICE REPRESENTATIVE

Comcast • Houston, TX

Posted 17 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 1 year(s)
Degree - High School
Telecommunications
Customer Service

Job Competition

75+

Applicants

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Job Description

We are now hiring for all of our spring classes and we have the perfect job for you! Come grow with us! Comcast is hiring for Customer Service Representatives in your area!!  We are offering benefits to employees on their first day of employment!  The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!  Your main responsibility facilitating interactions with customers in a way that is in accordance with the Company's service delivery strategy. You will establish rapport and promote effective relationships. You will be responsible for answering incoming calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment. In some circumstances, you could handle billing overflow calls. 

Job Requirements

Core Responsibilities:

  • Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules.
  • Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution.
  • Corrects discrepancies on customers’ accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
  • Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience.
  • Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution.
  • Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
  • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
  • Educates and promotes self service options.
  • Fundamental understanding of competitive environment and begins to position Comcast’s products positively to our customers.
  • Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
  • Demonstrates ability to achieve established goals and performance metrics
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Attends training as required.
  • Works independently, and seeks Supervisor support when necessary.
  • Supports other lines of business as volumes dictate.
  • Other duties and responsibilities as assigned.
  • Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.
  • Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
     

Job Qualifications:
High School or Equivalent
Generally requires 2-5 years related experience 


AMAZING BENEFITS THAT START ON DAY ONE OF EMPLOYMENT:  

  • Paid training, as well as opportunities for promotion, relocation and advancement within the company
  • Medical, dental, vision, 401k, etc. (Benefits start on first day of employment)
  • Paid Time Off- Paid Vacation, Flex Time, and Floating Holidays
  • Paid Courtesy Services (Cable, High Speed Internet, and reduced prices on Comcast Digital Voice, OnDemand and Home Security.
  • Tuition Reimbursement 
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