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Representative I (CSR)

Monroeville Full-Time
$31,800.00 (Careerbuilder est.)
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Duration

  • 3 Months (likely to be extended/converted to perm)          

Starting Pay Rate

  • $15.85/HR      

Schedule:

  • Either 8:30AM-5:00PM or 9:00AM-5:30PM. Monday-Friday

Training:

  • 9:00 - 5:30, M - F for the first four weeks.
  • VIRTUAL TRAINING will be over the first 4 weeks, 2 weeks of classroom and two weeks of Production Readiness
  • NO TIME OFF WILL BE ALLOWED DURING THE TRAINING PERIOD.

Position Summary:

This position is responsible for overall coordination and processing of new patient medication orders and reorders. This individual works with both internal and external customers to ensure that orders are processed in a timely manner and meet all financial and clinical requirements prior to fulfillment.

 

Responsibilities:

 

As Representative I, you will manage inbound calls and make outbound calls related to setting up specialty medication orders working with medical providers, customers, and other pharmacy staff to ensure patients receive their specialty medication in a timely manner.

 

(90% of the calls are in-bound)

  • Receives and resolves issues over the phone & routes appropriately.
  • Places outbound calls to participant and/or doctors’ offices.
  • Prepares orders and coordinates deliveries.
  • Collects and enters insurance and benefit data.
  • Assists with administrative and operations duties as needed.
  • May conduct benefit investigations as needed.
  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • Customer service experience.
  • Knows how to use a computer.
  • Understands empathy.
  • Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.

Recommended skills

Customer Service
Medicaid
Medicare
Call Centers
Insurance
Finance

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$31,800
Avg. Yearly Salary

Career Path

See the next step in your career
Representative I (CSR)
$31,800.00 (Careerbuilder est.)
Estimated Salary: $70K
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