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Customer Service Representative at

Customer Service Representative

Detroit, MI (On Site) Full-Time
$34,281 - $43,937/Year
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POSITION PURPOSE:

To provide excellent customer service support to our customers in the development and quotation of orders and inquiries for our custom connectors, cable assemblies, and other company activities.


ESSENTIAL FUNCTIONS:


  • Provide exceptional customer service by responding to client requests, via phone, email and LiveChat (website chat)
  • Process quotes for Key Account customers.
  • Prints daily pick lists for Key Account shipments.
  • Provides overall service to Key Account customers through the telephone, mail and fax system.
  • Provides Key Account customers with status inquiries, order processing additions and/or changes and general inquiries regarding current or past purchase orders.
  • Re-schedules and follows up on open orders.
  • Setup files for new Purchase Orders.
  • Enter data for new orders for all Key Account orders.
  • Receives, prepares and completes purchase orders as needed.
  • Reviews Supplier Schedules Reports and issue releases based on Key Accounts demands.

QUALIFICATION STANDARDS:

  • 5+ years professional experience in a fast-paced and highly motivated customer service role
  • Excellent written and oral communication skills
  • MS Word, Excel and PowerPoint experience required
  • Ability to function under high pressure, self-starter and willingness to learn with a ‘can do’ professional attitude
  • Direct Sales/Service experience desired
  • Bilingual helpful, but not required

Recommended Skills

  • Assembly And Installation
  • Communication
  • Curiosity
  • Customer Service
  • Direct Selling
  • Microsoft Excel
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