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Internet Sales / BDC Sales Manager

Westgate Chrysler Jeep Dodge Ram Raleigh Full-Time
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Sales and Service BDC Manager

Raleigh, NC Dealership is looking for a professional individual to join their team as a Sales and Service BDC Manager.  This position will be to manage our Business Development Center, including managing and providing ongoing support to all BDC staff members.

Responsibilities:

  • Manage a group of BDC Agents for sales and service in a call center environment
  • Monitor individual agent activities to ensure that they are in line with daily, weekly, monthly goals
  • Provide praise or assistance as needed
  • Develop the BDC agents through training, coaching, and hiring process
  • Contribute to delivering the VIP experience and exceeding customer satisfaction goals as set by the dealer and manufacturer
  • Track, report, and provide feedback on lead generation providers
  • Strive for continual improvement in BDC and company results

 The ideal candidate must have

  • Previous dealership experience required
  • Must have sales experience
  • Must have flexible availability
  • Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
  • Ability to work in call center environment
  • Ability to organize and handle multiple tasks with flexibility
  • Ability to thrive in a team environment and consistently display professional demeanor
  • A strong desire to succeed

Skills required

Customer Service
Telemarketing
Customer Retention
Communications
Appointment Scheduling
Assertiveness

Location

Salary Estimator

Based on Job Title, Location and Skills
$76K
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Internet Sales / BDC Sales Manager
Estimated Salary: $90K
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Job ID: 0807P

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