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Company Contact Info

  • Los Angeles, CA
  • Neeraj Singh nkushwah@radiants.com

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Order Management Specialist III (SAP Exp Must)

Radiant Systems, Inc. • Los Angeles, CA

Posted 1 month ago

Job Snapshot

Contractor
$20,000 - $24,000/Year
Office Supplies - Equipment
Purchasing - Procurement

Job Competition

8

Applicants

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Job Description

Description:

MANAGER MUST HAVES:

be able to work in a fast paced environment - does get busy especially around August to December

SAP experience is a must - strong knowledge and know how to navigate the system - no time for training

Strong excel skills - know v lookups, pivot tables - daily reporting in excel

strong customer service - operations and order management experience

will manager customer accounts - know process from start to finish

work with luxury products and 12 field sales reps

strong attention to detail

strong communication skills

International shipping experience highly desired

Mon-Fri 8-5

Position Description

Essential Responsibilities:

• Process customer purchase orders within 2 hours of receipt (RUSH 40minutes)

o Communicate pricing/inventory issues to sales and planning as needed

o Check availability in ZO06

o Communicate inclusion/exclusion issues to sales and CRM admin

o Communicate credit hold/payment requirements to sales and credit department

o Ensure accuracy of terms, pricing and program, shipping condition

o Communicate DROP SHIP information/Expedited Orders to Ryder

• Create 3rd party orders at the direction of planner

o Ensure 3rd party pricing is updated

o Request CH release as needed so planner can obtain item req.

o Invoice 3rd party shipments

• Provide order quotes

• Provide freight quotes and add to orders as required for expedited shipments on Pre-paid accounts.

• Process return requests within 3hrs of receipt.

o Issue return label or arrange pickup with warehouse as needed

o RYDER RA requests will take priority as return is in house awaiting processing.

• Research shipping/inventory issues

o Obtain BOL, POD and cycle counts

o File ZMISSHIP report to track warehouse issues

o Issue credit/debit as needed based on researched findings

• Run open order report daily to ensure all orders are moving in a timely manner

• Communicate low inventory/past due PO’s/no inventory to planning

• Provide tracking information as required

• Direct customers to appropriate departments such as parts or customer service when required

• Process accommodation requests with the approval of Fernando Reyes or Lyle Smith.

o Ensure all required approvals are provided

o Check purchase maximum of 3k is not exceeded

• Work with credit department to process credit card payments.

• Respond to e-mail inquiries within 2 business hours

• Perform other duties as assigned

Preferred Qualifications & Desired Competencies:

• Bachelor’s degree in business administration and/or experience in equivalent

• Detail oriented, price, material, qty, value accuracy, exception identification.

• Strong organizational and prioritization skills

• Require excellent written and oral communication skills

• Must be able to multi-task and work in fast paced environment

Results-Driven: Having a proactive, goal oriented approach to decision making.

• Capable of handling multiples projects / initiatives simultaneously and executing to completion

Team Player: Having respect for colleagues; leading teams with clarity and accountability.

• Proven team player with excellent communication and interpersonal skills who can effectively work with all levels of a global matrixed organization

Change Orientation: Able to adapt to changing demands and conditions.

• Act as a Change Management expert and enabler on various projects and programs across the business

Customer Focus: Providing exceptional service and quality to external and internal customer.

• Understanding and working in past organizations that have centralized and de-centralized structures as business requirements change

Self-Awareness: Accepting responsibility for personal development and actions.

• Have clear objectives and strives to exceed them

• Takes ownership for personal career and skill development

Education Preferred

Bachelors degree in business administration and/or experience in equivalent

Education Required

High School degree

Skills Preferred

Skills Required

• Must have a high level of computer literacy

• Must be proficient in all Microsoft applications

• Knowledge of SAP

Eligibility Requirements:

• Willingness to travel 0% of the time

• Willingness to work in an office in Northridge, CA

Job Requirements

Skills Required

• Must have a high level of computer literacy

• Must be proficient in all Microsoft applications

• Knowledge of SAP

Eligibility Requirements:

• Willingness to travel 0% of the time

• Willingness to work in an office in Northridge, CA

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