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Sales Representative job in Highland Park at One Detroit Credit Union

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Sales Representative at One Detroit Credit Union

Sales Representative

One Detroit Credit Union Highland Park, MI Full-Time
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Lending Sales Representative

JOB DESCRIPTION

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Responsible for uncovering member’s financial needs, recommend the best loan products and services, and identify cross selling opportunities.

2. The representative must fully own the application inquiries/intake process, effectively build rapport with consumers on the phone, while conveying confidence and presence on the phone.

3. Gather applicant’s background information, verify completeness of information, and collect required loan documents.

4. Assess credit report, calculate income, schedule closings, disburse and book loans.

5. Review active loan applications each day to determine if any documents are missing or needed to move the application along to underwriting or to closing.

6. Meet sales performance goals for funded loans and loan protection products.

7. Provide accurate, courteous, and timely professional service to existing and prospective members.

Competencies

1. Sales Effort

2. Telephone Etiquette

3. Member Focus

4. Problem Solving

5. Time Management

6. Communication

7. Job Knowledge

8. Accountability

9. Ethics

10. Attendance

11. Teamwork

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Hours worked are not to exceed 40 hours.

Travel

No travel is expected for this position.

Required Education, Experience, & Skills

1. High school diploma or general education degree (GED).

2. One to three years of customer service experience.

3. Experience with Microsoft Office (Word, Excel and PowerPoint).

Preferred Education, Experience, & Skills

1. Bachelor’s degree in related field.

2. Previous experience at a financial institution.

AAP/EEO Statement

One Detroit Credit Union is an equal opportunity employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Sales Representative is responsible for providing effective member service by using excellent, in-depth knowledge of credit union products and services, as well as communicating effectively with team members within the branch to proactively convert inbound, outbound, online, and branch referrals into sales opportunities.

Recommended Skills

  • Attention To Detail
  • Credit Reports
  • Customer Service
  • Improving Customer Relations
  • Sales
  • Team Working
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