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Customer Service | Spectrum Business - Ormsby Park Place

Charter Communications Louisville Full-Time
$15.00 - $16.50 / hour
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Provides basic customer support related to Charter services, including handling basic troubleshooting internet/phone and video issues as well as  basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Effectively present and discuss Charter products and services

Convey an image of quality, integrity and superior understanding regarding services

Manage customer interactions professionally and efficiently

Effectively address customer questions, complaints and concerns

Remain current and knowledgeable on every aspect of supported product

Facilitate customer issue escalations to local management/support as required

Comply with company and call center policies and procedures

Accurately document customer account records based on actions taken

Fulfill work schedules as required

Participate in quality coaching sessions to ensure interactions with customers are efficient and effective

Keep supervisor informed of any work-related concerns

Perform other duties as assigned

REQUIRED QUALIFICATIONS

Ability to read, write, speak and understand English

Ability to handle multiple tasks

Strong organization and time management skills

Excellent interpersonal skills

Proficiency with PCs, Microsoft Office Suite and general intranet navigation


Education

High school diploma or equivalent

Recommended skills

Customer Support
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Scheduling

Location

Salary Details

Based on Job Title, Location and Skills
$15
Below Avg. Average Above Avg.

Career Path

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Customer Service | Spectrum Business - Ormsby Park Place
$15.00 - $16.50 / hour
Estimated Salary: $69K
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Job ID: 247115BR

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Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect more than 26 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 94,000 employees.

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