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Customer Service Representative job in Baltimore at Cannon Consulting

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Customer Service Representative at Cannon Consulting

Customer Service Representative

Cannon Consulting Baltimore, MD, MD Full-Time
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About us:

Over the past five years, we saw a rise in smart meter implementation across the country, wind and solar energy are now at a place where they’re financially self-sustaining, and we’re beginning to see growth in the use of electric cars and advanced battery practices. With all this change there’s an increased need for smart, sophisticated marketing and communications to speak to energy consumers, utility managers, project developers, or financiers. The energy industry will continue to evolve and therefore businesses must be ready to clearly articulate their vision for the industry and differentiate their position in the marketplace. Cannon Consulting provides a voice for innovative energy companies. We take complex technologies and services and make them accessible to the consumers.


We are seeking a Customer Advocate (No Experience Needed) to join our team! This position that we offer is located in Baltimore, MD. You will be responsible for helping customers by providing product and service information.

This is a great work atmosphere with motivated people willing to learn and teach others how to be successful.

Responsibilities:

  • Handle customer questions and needs

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or retail

  • Ability to build a relationship with clients

  • Ability to maximize your time

  • A positive and motivated attitude

  • Willing to learn

  • Can work without supervision

 

Recommended Skills

Client Rapport
Customer Service
Leadership
Sales
Team Building
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