Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default2

Technical Support Specialist II

Revolution Technologies Columbia, SC Full-Time
$58,356.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply Now

Growth and Opportunity are terms that describe any great job. This Technical Support Specialist II position encompasses those terms. Work for one of our favorite clients in the Healthcare industry, located in the Columbia, SC area. We are looking for a candidate that works well in a team environment and who is seeking stability in a job. Sincere, down to earth, and someone with the understanding of the importance of hard work is greatly cherished with our client.


This position requires a security clearance, which requires U.S. citizenship

 

40% Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.

 

20% Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized.

 

20% Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.

 

15% Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.

 


5% Perform other job related administrative duties as needed.

Bachelors or Associates degree in Comp Sci, IT, or job related degree OR

2 years- job related work exp in IT Technical Help Desk, Call Center environment (Must have 1 yr. in IT call center)

2 years- job related work exp in IT Technical Help Desk, Call Center environment

1 year- IT Technical Help Desk or in-bound Call Center environment experience (concurrent with above)

Able to provide technical advice, guidance, & informal training to customers using hardware and software programs



Recommended skills

Technical Support
Help Desk
Documentation
Health Care

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$58,356
Avg. Yearly Salary
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.