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Case Managers - Adult Services

Southwest Network Phoenix, AZ Full-Time
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As a case manager at one of our adult outpatient clinics, you will work collaboratively with a clinical team to engage, educate, communicate and coordinate care with seriously mentally ill adults, their families, community resources, and behavioral and medical providers to help them become self sufficient. This will include helping them acquire and utilize skills necessary to manage their lives, including involvement in employment, social, or meaningful community activities.


As a member of the clinical team, participate in the assessment and service plan development and implement services to members in accordance with their individualized service plan (ISP). Communicate and document member’s progress toward recovery. Create and maintain a focus with each member in four areas: recovery, community, employment, and co-occurring disorders.

Work collaboratively with the clinical team to engage, educate, communicate, and coordinate care with the member, their family, and behavioral, medical and dental health care providers, community resources, and others to ensure that all services prescribed in the individualized service plan (ISP) are implemented.

Work with member to develop a role for themselves outside of their mental illness, while focusing on expected outcomes of increased employment, meaningful community activity, independent living status, and social network, as well as decreased substance use/abuse.

Provide supportive services including, but not limited to providing assistance in maintaining, monitoring and modifying covered behavioral health services, interacting with the member, their family or other involved parties to maintain or enhance member functionality, and identifying necessary resources to meet members’ needs.

Perform all case management functions associated with caseload, including participating in the assessment and service planning processes and identifying the need for further or specialty evaluations.

Collaborate with the member and member’s family or significant others to implement an effective service plan, explaining the available clinical options to the team including the advantages and disadvantages of each option.

Maintain the member’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).

Provide continuous evaluation of the effectiveness of treatment through the ongoing assessment of the member with input from the member and relevant others resulting in modification to the service plan as necessary.

Pursue best practice outcomes for the member including continuing education, employment, independent housing, and community tenure.

Provide transportation to members as appropriate and determined by the clinical team utilizing employee’s personal vehicle. Conduct frequent community visits, including but not limited to private homes, jail facilities, office/clinic locations, hospitals, and group homes.

Adhere to minimum productivity and documentation requirements.

Ensure accurate and timely documentation in the medical record.

Ensure confidentiality of member’s verbal and written information in accordance with HIPAA standards and Southwest Network policy, and adhere to the legal, ethical and professional guidelines adopted by Southwest Network.

A complete job description is available upon request.



Eligible candidates must possess a master’s or bachelor’s degree with an emphasis in behavioral health. We will consider three or more years of prior experience in behavioral health in lieu of a degree. You must meet the criteria for a behavioral health technician as established by the Bureau of Medical Facilities Licensing.


This position requires a thorough and working knowledge of psychiatric and co-occurring disorders and knowledge of DSM-V–TR codes and descriptions, psychotropic medications and crisis intervention. Knowledge of community based behavioral health services preferred. You must have effective interpersonal, written and verbal communication skills. The ability to follow direction, use of sound judgment, and excellent time management skills are essential. Must be able to maintain good member relationships, identify priorities and stay organized. Preferred typing skills of 25 to 40 WPM.


Only candidates 21 years of age or older will be considered.




This position is offered at a fair, competitive salary. A good benefits package is a valuable part of your total compensation, and we’ve got a great one: medical, dental and vision insurance; paid sick, vacation and holiday time; tuition reimbursement; retirement plan with match; disability insurance; life and AD&D insurance; flexible spending and health savings accounts; an employee assistance program; employee discounts and more. When you consider everything—the salary, the benefits, the ongoing training and support we offer, and the impact you’ll have on the lives of others—it could be the right opportunity for you.


Any offer of employment is contingent upon verification of education, employment, driving record and auto insurance, and completion of a criminal background check and drug testing.


Southwest Network is an equal opportunity employer.


Recommended skills

Case Management
Crisis Intervention
Mental Diseases
Time Management
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