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Application Support Analyst

Strike, LLC The Woodlands Full-Time
$106,454.00 (Careerbuilder est.)
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Job Summary:

Strike, LLC is seeking an Application Support Analyst.  This position is responsible for supporting core business applications, including but not limited to Workday, Strike’s Field Ticket Management System, Spectrum ERP, and JD Edwards security and CNC. In addition, this position is also responsible for providing testing, documentation, and configuration of the applications as well as vendor and customer support. This role is based at Strike’s corporate headquarters located in The Woodlands, TX and reports to the Application Support Supervisor.

Key Responsibilities:

  • Provide hands on application support for assigned business applications.

  • Develop and maintain technical knowledge for each of the assigned applications.

  • Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications.

  • Analyze, troubleshoot, and document User support tickets, and drive them to closure in a timely manner following Strike’s ITSM processes.

  • Actively monitor and research application error handling, and escalate problems using defined escalation procedures.

  • Proactively monitor application performance, as well as upcoming changes to the environment that may have an impact on business applications.

  • Utilize knowledge of SQL to analyze data and extract reports.

  • Participate in release and change management activities including QA testing, documentation, and deployment of applications.

  • Partner with business analysts, end users, vendors, and customers to assist in user acceptance testing.

  • Provide application training to end users, as needed.

Skills and Experience:

  • Bachelor’s degree with a major in Computer Science or Management Information Systems, or equivalent.

  • 2+ years of experience supporting and testing custom and third party applications.

  • Systems integration knowledge between supported applications and varied targets.

  • Strong analytical, problem solving, organizational, and planning skills.

  • Proven ability to quickly learn new applications, processes, and procedures.

  • Help Desk and ITIL experience preferred.

  • Knowledge of MS SQL Server preferred.

  • Knowledge of JD Edwards not required, but preferred.

  • Flexibility to quickly adapt to change.

  • Ability to function effectively in a fast paced, team oriented work environment.


  • A minimum of a Bachelor’s Degree (Management Information Systems, Computer Information Systems).
  • Minimum 5 years of experience in directly supporting Business Applications including financial ERP.
  • Strong troubleshooting capability.
  • A positive attitude and desire to make an impact on an organization.
  • Strong time management skills and multi-tasking abilities.
  • Strong communication skills (listening, written, and verbal).
  • Ability to work effectively both independently and in a team environment.
  • Experience web-based applications preferred.
  • Knowledge of SQL Server, SQL and .NET languages, and Middleware.

Physical Demands:

  • Regularly required to sit, talk and hear.

  • Frequently required to reach with hands and arms to grasp.

  • Occasionally lift and/or move up to 10 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Criteria:

  • Complies with Strike’s policies and procedures.

  • Complies with Strike’s Drug & Alcohol Policy maintaining favorable drug testing results throughout employment.

  • Performs job safely with respect to others, property and individual safety.

  • Eligible to work in the United States.

Strike is an Equal Opportunity Employer

Recommended skills

Software Quality Assurance (Sqa)
Information Security
.Net Framework
Sql (Programming Language)
Time Management
Complex Problem Solving


CareerBuilder Estimated Salary

This estimation is based on Job title, Industry, Location and Skills
Avg. Yearly Salary
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