Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care. The vast majority of duties involve outbound patient telephone outreach. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.
• High School diploma or equivalent
• P.C. literate
• Strong attention to detail
• Good organizational ability
• Ability to work in fast-paced, production environment
• Willingness to work a flexible schedule based on business needs
• Exceptional oral communication and customer service skills.
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Our vision is to be a global business partner, delivering highest quality and most consistent services at the best value to clients worldwide. Incorporated in 1994 as a certified Minority Business Enterprise, DISYS has posted exponential growth and currently ranks as the second-fastest growing staffing firm with revenues exceeding $300 million. DISYS is headquartered in McLean, Virginia, with offices and delivery locations worldwide in North and South America, Europe, and the Asia Pacific region.
Digital Intelligence Systems, LLC (DISYS) is an IT staffing and managed services company with core services in: