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Automotive Service Manager

Confidential Nashville Full-Time
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Automotive Service Manager

Large Chrysler Dealership in Nashville Metro area is looking for an experienced Automotive Service Manager to join their dynamic service team.

The Service Manager is responsible for all operations within the service department - from hiring and managing technicians and service advisors, to customer service.

 Job Responsibilities:  

  • Establish and maintain financial objectives by preparing a monthly forecast based on market penetration, budget, expenses, and profit.
  • Maintain budget levels by monitoring expenditures, analyzing variances, and initiating corrective action. 
  • Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner.
  • Ensure that customers receive prompt, courteous, and effective service
  • Serving as a liaison between technicians and customers.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. 
  • Manage and Hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Monitor technician training and completion
  • Prioritize required services
  • Ensure customer has a positive dealership experience
  • Spend quality time building relationships with the customers. 
  • At least 5 years of experience in a dealership Service Manager role required
  • Chrysler experience is a plus
  • Dealership experience required
  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Professional appearance
  • High School diploma or equivalent
  • Valid driver's license
  • Must be able to pass a pre-employment background check and drug screening prior to employment

Dealership Commitment:

  • Competitive wages
  • Training
  • Medical and Dental
  • Life Insurance
  • Professional working environment
  • State of the Art facility

See what our dealership has to offer you! 


Recommended skills

Sales Operations
Market Penetration
Customer Experience
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