Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Business Systems Analyst-Remote job in Alpharetta at Dimensional Thinking, LLC

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Business Systems Analyst-Remote at Dimensional Thinking, LLC

Business Systems Analyst-Remote

Dimensional Thinking, LLC Alpharetta, GA Contractor
$50.00 - $51.00 / hour
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Job Description:

PURPOSE: This position is responsible for the technical delivery of a data mining/data warehousing (Business Analytics) product solution to end-users in the banking financial services industry. The individual oversees all technical aspects of the product and works directly with internal Clients to provide support and installation and technical implementations for the product. The position is responsible for researching/resolving critical problems to ensure a high level of Client satisfaction and retention.

Responsibilities:

1. Oversees all technical aspects of the data mining/data warehousing (Business Analytics) products offering including ad-hoc reports writing, internal customer support/troubleshooting, setup, installation, training, upgrades, advanced support, daily monitoring, troubleshooting, and daily processing/daily updates.

2. Tracks and monitors daily processing and troubleshoots daily processing issues to ensure client Service Level Agreements (SLAs) are met. Ensures daily updates, jobs & tasks are completed in accordance with client expectations and commitments.

3. Completes department cross-training as required to ensure familiarity with the servers, databases and applications used to deliver the product solution to end-users.

4. Answers technical questions related to the product in order to support the sales staff, Account Managers, Service Managers and Client Services staff.

5. Provides technical support to resolve client issues.

6. Assists client services team with troubleshooting report writing errors, connectivity issues and program errors.

7. Maintains outstanding issues list ensuring outstanding issues receive regular follow up and the status is tracked and updated regularly.

8. Assists in the planning and design of products throughout all stages of the product life cycle.

9. Research new product ideas or enhancements to existing products.

10. Provide product support to internal departments and external clients upon special request.

11. Recommend new product ideas.

12. Work with other internal departments to effectively market products.

13. Simulates or recreates customer problems to resolve user operating difficulties.

14. Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up.

15. Assists the Client Services team with researching and investigating the technical portion of customer suggestions for enhancements and insures proper handling and follow-up.

16. Documents problems and corrective procedures.

17. Works with development personnel to determine problem solutions.

18. Attends on-going training to achieve the level of technical skill needed to solve more complex problems.

19. Perform other duties as required.

Essential Functions

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

 

 

Position Qualifications:

Job-Related Experience: Minimum of five years of work-related experience. Must be able to make decisions, resolve problems using experience and professional judgment, follow specific instructions, perform repeatable technical product implementations, manage multiple implementations projects simultaneously and possesses effective multi-tasking skills. Must show a demonstrated work history of learning technical software applications, processes, and procedures as well as performing technical product implementations.

 

Must be:

• Reliable

• Dependable

• Dedicated

• Committed

• Responsible

• A team player

• A quick learner

• Detailed oriented

• Organized

• Thorough

• Efficient

Must:

• Work well with others

• Have strong communications skills (verbal and written) with special attention to technical content

• Have effective problem-solving skills

• Possess a strong work ethic

• Possess strong retention skills

• Have analytical problem-solving ability

• Have a good working knowledge of Microsoft SQL and Microsoft Windows servers, including hardware and software

• Be able to take ownership of job duties & responsibilities as well as work independently with minimal supervision and oversight

 

Prefer experience with:

Microsoft SQL 2008 & higher

Microsoft SQL Query Language

Microsoft Server 2012 & higher

Microsoft Internet Information Services (IIS)

FTP file movements and file transmissions

Working knowledge of network connectivity including basic connectivity troubleshooting

Technical product implementations (includes SQL DBA & Windows Server administration functions)

Automated file processing

A wide variety of 3rd party programs and applications

Recommended Skills

Analyst
Business Analyst
Conversion
Microsoft Sql
Servers
Transformation
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: JOB_6387

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.