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General Manager at Proactive Risk Solutions

General Manager

Proactive Risk Solutions Duluth, GA Full-Time
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General Manager – Job Description

Proactive Risk Solutions

Reports To: The General Manager will report to the SVP Operations .

Company Overview: Among other employee group benefit plans, Proactive Risk Solutions offers a unique Proactive Health Management Plan (PHMP) that uses a limited benefit health insurance plan to provide preventive care and encourage healthy living habits among its members. We have a dynamic team in Georgia, with partners across the country, and we are expanding. We are looking to add talented, relative, and energetic individuals to our quickly growing team and be a part of the next wave in health care.

About the PHMP: The Proactive Health Management Plan is a Section 125 Cafeteria Indemnity Plan and is a new way of providing employees with additional meaningful benefits to help improve health, save money on out of pocket costs for healthcare expenses and for many employees; the PHMP program actually provides an increase in spendable income through the tax advantages of participation!

Job Overview: The General Manager is responsible for managing a staff of people who provide customer service to Patients, Clients, and Brokers for all product lines for a complex growing call center environment in fully-insured medical and ancillary products (Life, STD, Dental, PHMP, etc.) as well as self-funded administration.

Qualifications:

Six Sigma Green Belt preferred

Bachelor's Degree preferred

Demonstrated leadership and supervisory skills with the ability to motivate team and individuals.

Organized – ability to prioritize and plan.

Demonstrated excellent decision-making experience

Ability to meet deadlines and priorities with a sense of urgency.

Outstanding verbal and written communication skills

Experience coaching, mentoring, and counseling. Team development.

Ability to create quality presentations and deliver effectively before client groups and employees.

Demonstrated ability to think and operate both critically and strategically

Possesses the ability to obtain a Life, Accident & Health Producer Insurance license & complete continuing education yearly to renew license.

Knowledge of computerized systems, health insurance customer service call center work environment, self-funding concepts, medical terminology, contracts, and public relations required.

Proficiency in Microsoft Office – Word, Excel, and Outlook.

Knowledge of call center performance metrics and reporting preferred

Knowledge of HIPAA regulations.

Salary and Benefits:

Compensation: Negotiable based on experience

Employee Benefits:

o Employer-paid:

Medical (Employee only. Employee paid family coverage available)

Dental (Employee only. Employee paid family coverage available)

Vision (Employee only. Employee paid family coverage available)

$50k Term life policy (Employee only)

o Supplemental benefits:

Critical illness

Accident

Short-term disability

o Retirement

Job Type : Fulltime

EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law.

2425 Commerce Avenue, Suite 300, Duluth, GA 30096

Responsibilities and Duties:

● Provides Daily Oversight of the Internal Operations Teams

New Business – Proposal Generation and Contracting Procedures

Client Maintenance – New Hire Processing and Renewals; Eligibility Maintenance

Call Center – Enrollment Agents and Enrollment Procedures

Systems and Infrastructure Oversight

● Assess the needs of the organization and finds ways to contribute to the big picture by ensuring daily operations run as smoothly and efficiently as possible.

● Manages day to day relationship with all Partners, Vendors, and Marketing Channels

● Directs, develops, and manages staff and processes to ensure quality and service commitments are delivered to our clients according to contractual guidelines.

● Revamp, Develop and/or Implement SOPs across all departments as necessary

● Revamp and/or Develop work standards and performance expectations for each position. Ensure proper measurement and metrics are in place to efficiently staff and manage the teams.

● Strategize Operational Continuous Improvement Process Development with SVP Operations

● Be extremely responsive to the needs of clients and brokers

● Oversee and Interact with employees on a regular basis to monitor performance expectations.

● Maintain weekly 1X1’s with the Operational Management team with set agenda and objectives for employee and department growth and continuous improvement.

● Create a personal development plan for key personnel in order to ensure personal growth

● Hold employees accountable for their performance expectations and oversee and approve any performance management within the operation.

● Write or approve on-time performance reviews for all employees.

● Ensures that plan, processes, and business strategies are compliant with current laws.

● Provides suggestions, create plans, and execute solutions to improve efficiencies resulting in higher revenue and reduced expenses.

● Carry out all responsibilities in a fiscally responsible manner within the established budget.

● Ensure proper training programs exist for all positions and that recurring training is executed as necessary to deliver sustained quality.

● Work Closely with Benefit Enrollment and Implementation Director to ensure enrollment deliverables are received and the team is aligned for scaled growth.

● Maintain a high level of expertise for the PHMP product and all related processes, including the value proposition of the plan.

● Perform other work-related duties as assigned.

Recommended skills

Customer Relationship Management
Decision Making
Performance Management
Provide Actionable Feedback
Provide Direction
Team Building
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