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Customer Service in Rochelle,Illinois
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Automotive Service Advisor / Ford Customer Service Writer / Auto Sales

Gjovik Ford Sandwich Full-Time
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AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER

 

Gjovik Ford is looking for an experienced Service Advisor to join their willing service team!

Job Description

  • Ford Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have
  • Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Ford Service Advisors prioritize required services, and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer. 
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: 

  • Prior experience working with customers and providing an exceptional experience
  • Sales including inside sales, outside sales, or retail sales is a plus
  • Previous automotive service advisor experience preferred, not required
  • Outgoing personality with expertise at developing relationships (i.e., a “people person")
  • Basic MS Office knowledge; computer software and internet proficiency
  • Must be willing to submit to a background check and drug screen
  • Valid U.S. driver's license


Join our winning automotive service team - apply today!

Skills required

Business Development
Implement Sale Strategy
Address Prospective Client
Create Sale Plan
Negotiation
Cultivating Long Term Relationships
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Job ID: F099P

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