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Company Contact Info

  • West Michigan Avenue
    Jackson, MI 49202
  • Julie Hart
  • Phone: 5177876440

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Customer Service Representative

Anesthesia Business Group • Jackson, MI

Posted 7 days ago

Job Snapshot

Travel - None
Experience - 0 to 7 years
Degree - High School
Healthcare - Health Services
Customer Service

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Job Description

Summary of Position:
Responsible for providing effective customer service to everyone who calls into the call center. The Customer Service Representative must project a professional image through phone interaction.  Must be able to provide accurate information to callers regarding their bill and payment procedures.
Job Duties:
  • Handling phone calls from patients, insurance companies, physicians, and federal and state agencies regarding billing and payment procedures
  • Investigate bills and answer client inquiries
  • Records customer inquiries by documenting inquiry and response in customer’s accounts
  • Updates job knowledge by participating in education opportunities
  • Handles a call volume of 70-100 calls per day

Job Requirements

  • High School graduate or equivalent
  • Ability to maintain confidentiality
  • Must type 40 WPM
  • Data entry skills, organization, analyzing information, verbal communications, and multi-tasking
  • Strong knowledge of customer care techniques and processes
  • Should have exceptional analytical and listening skills
  • Strong knowledge of operating several voice-logging systems and tools
  • Experience in a call center environment
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