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Help Desk Coordinator

IDR Dubuque Full-Time
$17.00 - $18.00 / hour
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IDR has an exciting new opportunity for a Help Desk Coordinator in Dubuque, Iowa. This person will be working with a variety of different technologies and will be handling issues both over the phone and email. For more information, Apply Now!


Position Overview for the Help Desk Coordinator:

  • Respond to customer calls and emails in a timely manner
  • Take ownership in first call resolution
  • Resolve customer issues and inquiries regarding software and tools

Required Experience for the Help Desk Coordinator:

  • 2+ years of professional experience in a similar role
  • Previous experience working in a call center environment
  • Healthcare experience would be helpful
  • Application support experience preferred
  • Must have outstanding Customer Service experience

What’s in it for the Help Desk Coordinator?

  • Full Benefits! (Medical, Vision, Dental, and more!)
  • Internal Growth Opportunities
  • Competitive compensation
  • Opportunity to get in with an industry leading organization
  • Team-oriented culture

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Telecommunications
Server (Computer Science)
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Job ID: BHJOB6470_14514

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IDR has risen to the top of the IT staffing industry because we do anything and everything to take care of our clients. We consistently contribute to our client’s goals. IDR has carved out a great reputation and we’ll prove it to you. Our integrity and commitment to excellence is established consultant-by-consultant and project-by-project. We invite you to learn more about our IT services and what clients have to say regarding our work.

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