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Customer Service Representative

AppleOne • Mason, OH

Posted 10 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 1 year(s)
Degree - High School
$15.85 /Hour
Insurance
Customer Service, Admin - Clerical

Job Competition

26

Applicants

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Job Description

Title:  Customer Service Representative

Location: Mason, OH

Temporary Assignment: 3 months (could extend)

Hours:  Monday – Friday: 8am-5:00pm

Pay: $15.85

Summary:

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Responsibility:

 

·         Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

·         Analyzes problems and provides information/solutions.

·         Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis.

·         Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

·         Researches and analyzes data to address operational challenges and customer service issues.

·         Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

·         Uses computerized systems for tracking, information gathering and troubleshooting.

·         Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

·         Seeks, understands and responds to the needs and expectations of internal and external customers.

·         Required to meet department goals.

Job Requirements

Experience:

 

1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Education

Requires a HS diploma or equivalent

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