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Customer Service Call Center Representative

River City Staffing Group Rancho Cordova, CA Full-Time
$15.00/ hour
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Customer Service Representatives are needed in Rancho Cordova to receive calls from customers inquiring about insurance coverage. Must have experience in a call center environment, delivering exceptional customer service. This is a temporary position with the opportunity for Direct Hire, for the right person who proves to be successful in this role. Positions will start the first or second week of December. Client will entertain qualified candidates immediately. 


Requirements:

  • Focus on Quality of Call vs Quantity.
  • Issuing authorizations, handling claim inquires from providers and members, and correcting information.
  • Processing customer claims according to department polices and procedures.
  • Providing benefits information.
  • Meet and maintain department metrics.
  • Having empathy with customers.
  • Proficient with MS Office.
  • Excellent communication skills are required.
  • Healthcare industry experience is strongly preferred.


Must Have:

  • One year call center experience.
  • Typing 45 WPM and proficient in the MS Office Suite.

Must provide two supervisory references, clear a thorough drug screening and criminal background check and have the ability to provide proper identification to verify eligibility to work in the US. River City Staffing Group is an Equal Opportunity Employer.

Recommended skills

Communication
Microsoft Office
Customer Service
Call Centers
Insurance
Health Care

Location

Salary Details

This salary was provided in the Job Posting.
$15
Hourly Salary

Career Path

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Customer Service Call Center Representative
$15.00/ hour
Estimated Salary: $70K
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