Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest IT Support Analyst jobs in Danville, IL delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Helpdesk Support

BuzzClan • Danville, IL

Posted 26 days ago

Job Snapshot

Computer Hardware

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Provide first level technical support store locations via inbound phone calls and email. Support will include troubleshooting of retail level technical systems such as point of sale (POS), networking, back office PC, and hand held terminal devices. 

• Ability to understand the processes required to troubleshoot store level systems including POS, networking, back office PC (hardware and software applications), and hand held terminal devices
• Very strong technical aptitude with a diverse skill set. 
• Ability to effectively communicate with multiple teams in a high paced, stressed environment
• Self-motivated, disciplined and organized
• Strong belief in customer satisfaction
• Desire to learn and grow in areas of greater responsibility
• Strong problem solving and analytical skills

Job Requirements

Hours of operation are 6:00am - 10:00pm CST, 7 days a week.
Training schedule would be 8:00-4:30 CST, Mon-Fri for approx 6-8 weeks.
Post training, agent would be expected to work a schedule that includes a weekend shift; shifts are 8 hours and would depend on business needs per the operating hours window.
Must have skills would be strong technical aptitude and strong communication (verbal) skills.

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.