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Customer Service Representative at Connect Search, LLC

Customer Service Representative

Connect Search, LLC Madison, WI Full-Time
$17.00 - $18.00 / hour
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We are seeking qualified candidates for the position of Customer Service Representative.

  • Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging
  • Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge
  • Respond to incoming inquiries and tasks from other departments in a customer centric and professional manner
  • Participate and contribute in scheduled team meetings
  • Establish rapport and trust with all customers, ensuring a high quality and meaningful experience
  • Safeguard confidentiality, privacy and security of organization and customer (PHI) information

The ideal candidate will have 0-2 years of customer service experience along with excellent phone etiquette and strong active listening skills. They will have the ability to maintain a positive attitude in a high stress, high phone volume atmosphere and the ability to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere.  Proficiency with Word and Excel is required.  Previous experience in a call center environment preferred.

Recommended skills

Client Rapport
Customer Service
Call Centers
Confidentiality
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