We are seeking qualified candidates for the position of Customer Service Representative. The Customer Service Representative is responsible for responding to all incoming telephone calls from BESTflex, EBC HRA, Simply HSA and COBRASecure participant inquiries and providing an outstanding experience to all customers.
Specific duties include:
Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging
Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge
Respond to incoming inquiries and tasks from other departments in a customer centric and professional manner
Participate and contribute in scheduled team meetings
Establish rapport and trust with all customers, ensuring a high quality and meaningful experience
Safeguard confidentiality, privacy and security of organization and customer (PHI) information
Assist in the training and mentoring of new hires
Performs other duties as assigned
The ideal candidate will have 0-2 years of customer service experience along with excellent phone etiquette and strong active listening skills. They will have the ability to maintain a positive attitude in a high stress, high phone volume atmosphere and the ability to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere. Proficiency with Word and Excel is required. Previous experience in a call center environment and/or in the insurance industry preferred. Associates degree preferred. Bilingual preferred.
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