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Clinical Case Manager at The People Concern

Clinical Case Manager

The People Concern Los Angeles, CA, CA Full-Time
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As part of a multi-disciplinary team, the Clinical Case Manager will provide field-based, home-based, and site-based clinical services with clients to help remove barriers to housing placement and further retain permanent housing. The Clinical Case Manager’s primary responsibilities are to assess initial and ongoing individual needs comprehensively, build rapport and sustain therapeutic engagement, and implement interventions as guided by functional assessments and treatment goal plans created with clients. Clinical Case Managers utilize clinical knowledge and skills to support client insight supporting engagement in coping skills and other life-skills learning.  Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, Clinical Case Managers support housing stability, self-sufficiency, and community integration. Clinical Case Managers will participate in clinical supervision and gain hours towards licensure.


  1. Assess mental health service needs of clients
  2. Provide crisis intervention and clinical case management services to participants
  3. Link clients with appropriate medical, mental health, substance abuse, and vocational resources
  4. Assist clients in obtaining all benefits to which they are entitled
  5. Assist clients in obtaining meaningful vocational and educational experiences
  6. Provide opportunities for clients to build a supportive peer community
  7. Facilitate life skills and coping skills workshops and support groups
  8. Network with agency and outside service providers, ensuring client access to appropriate resources
  9. Collaborate and communicate effectively with property managers and agency staff on behalf of clients
  10. Provide, coordinate, and implement mental health and recovery support services with individual members
  11. Develop effective, trusting relationships with members, with a focus on facilitating independence and maintenance of improved physical and mental health
  12. Collaborate with each member to develop their individual service plan; review and update quarterly and/or at the time of goal completion.
  13. Assist members with becoming involved in daily activities, socialization, health maintenance, sense of community
  14.  Adhere to an emphasis on customer choice, harm reduction, and psycho-social rehabilitation.
  15. Develop and maintain a complete, accurate, and current member file with all funder-required documents
  16. Assure that all member paperwork and data collection is complete and up-to-date in the case management database


  1. Master's degree in a mental health field
  2. Bilingual, Spanish Speaking preferred but not required (case management and therapeutic services)
  3. Registered with the board of behavioral sciences or ability to do so within the first 2 months of employment
  4. Demonstrated knowledge of clinical case management
  5. Knowledge of community resources
  6. Able to work in a high-tolerance, harm reduction model with individuals who have multiple barriers
  7. Strong clinical, team-building, charting, and non-violent crisis intervention skills
  8. Computer literate; able to effectively use a computerized database for client file management, with necessary skills in Microsoft Word, Outlook, and Excel programs
  9. Detail-oriented with strong time management, organizational, written, verbal, and interpersonal skills
  10. Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record
  11. Able to obtain and maintain CPR/1st Aid certification
  12. Experience working with homeless individuals who are living with mental illness, substance addiction and physical health problems preferred
  13. Minimum 30 WPM typing speed preferred

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

Recommended skills

Behavioral Health
Community Mental Health Services
Mental Diseases
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Substance Dependence
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