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Customer Services / Administrative Assistant job in Waltham at United Technologies

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Customer Services / Administrative Assistant at United Technologies

Customer Services / Administrative Assistant

United Technologies Waltham, MA Full Time
$56,000 - $74,000/Year
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United Technologies Corp. (NYSE: UTX) provides high-technology systems and services to the building and aerospace industries . It operates through the following four business segments: Carrier; Collins Aerospace; Otis Elevator Co.; and Pratt & Whitney.


We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.

Recommended Skills

  • Customer Service
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  • Resolve Customer Issue
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