Restaurant General Manager job in Columbia at Bojangles' Restaurants, Inc.

• Resolve all guest complaints to customer satisfaction
• Maintaining a clean restaurant with excellent quality food and customer service
• Conduct onboarding and off boarding activities and follows through with outstanding employee documentation to ensure compliance
• Investigate and resolve customer complaints regarding food quality or service when general manager be
• Direct restaurant operations with responsibility for guest service, brand standards execution and employee training
• Lead the entire restaurant staff
• Interviewing/hiring, food orders
• Manage the restaurant to meet company standards in food quality, food safety, and cleanliness
• Ensure all food safety procedures
• Overseeing all restaurant and catering operations
• Meet labor and food cost goals
• Manage food and beverage/banquet operations to ensure food quality, customer service and cost controls
• Meeting the restaurant's P&L
• Increase restaurant and retail sales
• Ensure quality of food and customer service
• Follow up to ensure guest satisfaction
• Ensure all employees follow inventory and cash control procedures
• Performing administrative duties including payroll, inventory, food ordering, proper cash handling
• Monitoring daily activities to ensure quality food and cleanliness standards
• Ensure all customers receive quality customer service from company employees

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