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  • 1154 Shenandoah Village Drive
    Waynesboro, VA 22980

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Collections Manager

DuPont Community Credit Union • Waynesboro, VA

Posted 2 months ago

Job Snapshot

Experience - 2 years
Degree - 2 Year Degree
Banking - Financial Services

Job Description

Want to join a progressive and rapidly expanding organization, where you can build a career?

Collections Manager


DuPont Community Credit Union (DCCU) was founded in 1959 and is currently serving over 95,000 members, with over $1 Billion in Assets.  DCCU is proud to be experiencing strong growth and stability and continues to be a financial leader in the Shenandoah Valley. We are committed to providing our members with exceptional service and are looking for enthusiastic and driven individuals to join our team.


DCCU is currently seeking a Full-Time Collections Manager in Waynesboro. The position will partner with management to develop strategy to plan and implement collection procedures and processes to efficiently and effectively minimize losses for the Credit Union.   They will lead and direct a team of collectors to ensure proper collection efforts for account delinquency, Real Estate and Consumer Loan delinquencies. The Collections Manager will collaborate with the Collections team and DCCU members to find creative solutions to issues involving collection practices and account errors while ensuring that practices comply with Credit Union policy, state laws, and bankruptcy laws. This position will develop and motivate a high performing solutions/collections team to ensure high employee engagement and job satisfaction.  The Collections Manager will ensure that staff project empathy and a genuine interest in assisting members in all collections efforts to find the best solutions to meet both the needs of DCCU and the member.

DuPont Community Credit Union offers a competitive salary and excellent benefits package including medical and dental insurance, life insurance, long term disability insurance, pension, 401K, and paid time off.



Qualified individuals should apply on-line only by Tuesday, April 30, 2019.

On-line applications/resumes can be submitted by visiting

Follow the careers link on the homepage.


DuPont Community Credit Union is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


Job Requirements

The ideal candidate will be knowledgeable in collection procedures and Bankruptcy laws with two or more years direct supervisory experience. This individual will possess a high school diploma or equivalent with an Associate’s degree or five years of collection and lending experience, management experience, and fluency in collections software, and Microsoft products. The desired candidate will have strong communication skills as well as advanced listening skills with counseling and interviewing experience.

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