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Call Center/Collections Specialist

The Hedy Company Inc Sacramento Full-Time
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The Collections Specialists also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. 

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers
  • Keep records of all conversations in call center database
  • Call consumers to secure payments on past due accounts
  • Previous experience in a customer support role
  • Professional phone etiquette and solid negotiating skills
  • Track record of over-achieving quota
  • Positive attitude and strong customer service aptitude
  • Familiarity with CRM systems and practices
  • Willingness to maintain confidentiality
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Recommended skills

Customer Support
Customer Service
Call Centers
Customer Satisfaction


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Call Center/Collections Specialist
Estimated Salary: $77K
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