Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
I2z4b76vh04vqm89z5q

Phone Agent

Modis Auburn Hills, MI Full-Time
$91,477.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply Now
  •  Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment for an 8 hour shift).
  • Exceptional written communication skills and high level of comfort providing quality customer service via writing. Ability to create a response in the tone that is appropriate for our customer’s platform of choice (Phone, chat, SMS etc.)
  • Ability to work in a fast-paced, extremely customer-focused multi-channel contact center
  • Self-motivated with the ability to multi-task
  • Understand, communicate and display the ability to provide exceptional customer experiences
  • Ability to work independently and efficiently, yet be a team player
  • Proficient in Microsoft Office/PC skills
  • Familiar with the use of technology
  • Strong Windows/PC skills
  • Strong understanding and/or willingness to learn about electric vehicles of the EV charging  industry
  • Meet or exceed defined KPIs and objectives
  • Ability to learn new systems and technology
  • Engage with existing and prospective Electrify America customers via phone, chat, and SMS
  • Provide courteous, professional and timely responses to a continuous volume of customer inquiries
  • Thoroughly identify, research, understand and address all facets of customers’ requests
  • Ensure content of oral and written communication meets the needs of the target audience
  • Build and foster relationships with partners
  • Engage leaders and partners when presenting escalations and/or solutions


Required Education:

  • Degree preferred, but not required.

  Work Flexibility:

  • Ability to work from 2:30 PM to 11 PM Monday through Sunday (every other weekend and holidays)
  • Overtime may be required based on business needs

  Prerequisites to Apply:

  • Familiar with online environments
  • Minimum two years’ experience resolving customer/client concerns
  • Successfully complete written assessment

Recommended skills

Self Motivation
Team Working
Service Orientation
Curiosity
Communication
Written Communication

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$91,477
Avg. Yearly Salary

Career Path

See the next step in your career
Phone Agent
$91,477.00 (Careerbuilder est.)
Estimated Salary: $70K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.