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SAP SD/OTC Subject Matter Expert

Coty, Inc. Raleigh-Durham Area Full-Time
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SAP SD/OTC Subject Matter Expert

Cross-Divisional – Sanford, N. Carolina


We’re Coty, a global leader in beauty. We’re World #1 in Fragrance, World #2 in Professional Hair Care and World #3 in Color Cosmetics. Our iconic portfolio of more than 77 brands are sold in over 150 countries around the world. We believe in beauty with a purpose and brands that inspire, no matter where they are in the world.


Reporting to the SAP COE Customer Service Lead within the Information Technology organization, the SAP SD/OTC SME will be the responsible for delivering the appropriate SAP solution for his/her areas of expertise to the appropriate project, being also the “go to” person within their region for second level support.



In this role you will be responsible for:

    • Providing support and assistance to Lead Key Users and Local Process Owners in developing requirements, implementation, and execution of SAP projects
    • Capturing and anticipating new Global and/or Local Business requirements
    • Coordinating and leading review meeting(s) with the Global Process Owner(s) to ensure regular communication and ensure the alignment/approval of documentation on the progress of the project
    • Providing process knowledge support and maintain knowledge on product direction and future offerings of SAP
    • Working with Business Facing teams to improve processes through the use of SAP capabilities and identify change management projects
    • Coordinate activities and share knowledge with counterparts in other regions
    • Assist SAP Application support COE with troubleshooting
    • Work with 2nd level support to develop processes for troubleshooting and escalation


We’d love to see candidates who have:

  • Bachelor's degree in Business, Information Systems, or equivalent
  • 5-7+ Years of strong SAP SD and cross functional configuration, project and user support for Customer Service and other business areas (Warehousing, Finance, Procurement), ideally in a consumer goods company
  • Must have completed at least one full lifecycle of SAP SD/CS including after Go-Live Support
  • Availability to travel globally 15-20%


  • Deep knowledge of SAP SD and CS modules, with expertise in Document types, Pricing, Billing, Third party sales, Intercompany, Logistics, Available to promise. GATP experience, HANA experience, ABAP debug skills would be a plus.
  • Knowledge and experience with 3rd party systems, interfaces, EDI, iDocs.
  • Must be a results-oriented motivator with a "can-do" attitude, strong leadership abilities, organizational skills and flexibility to manage various priorities.
  • Must be a critical thinker and problem solver with varying degrees of complexity.



This is unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team who are passionate about the work they do, and know how to have some fun along the way.



Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.



We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact URL blocked - click to apply. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities,
experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this URL blocked - click to applyto review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un URL blocked - click to applyen el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empeo

Recommended skills

Coaching And Mentoring
Success Driven
Positive Attitude
Complex Problem Solving
Sap Sales And Distribution
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