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Customer Care Representative

Atlantic Broadband Cumberland Full-Time
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Customer Care Representative

Position Profile:

We are looking for a self-motivated high performer that loves helping people and has a real passion for the customer experience. This role would demand that you serve as a customer service expert, resident expert on products and service, and the ability to “wow” our customers in each interaction you have. If you are inquisitive, enjoy learning new things, have a passion for technology and like helping people, then this is the right opportunity for you.


Come join a team that will set you up for success! Apply today!


  • Achieve proficiency in providing customer support for service complaints within required time frame
  • Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns; place telephone calls to customers to resolve non-payment of bills; Assess customer needs and promote cable services to existing and new customers with tact and courtesy
  • Place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer systems
  • Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts



·        Dynamic communication skills

·        Passion for customer service and technology

·        Engaging attitude

·        Sincere desire to address customer issues/concerns/needs

·        Consultative sales ability

·        Tech savvy - able to perform computer navigation

·        High school degree and/or equivalent

·        1-3 years related experience - Customer Service and/or Sales in a retail environment


Skills required

Customer Service
Problem Solving
Resolve Customer Issue
Retention Management
Help Customer


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Customer Care Representative
Estimated Salary: $64K
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Atlantic Broadband is a TV, Internet and Phone service provider on a mission to deliver compelling, flexible and reliable services plus amazing local support to the residential and business communities it serves.

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