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Service and Support Account Manager job in Las Vegas at Facilities Protection Systems (FPS)

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Service and Support Account Manager at Facilities Protection Systems (FPS)

Service and Support Account Manager

Facilities Protection Systems (FPS) Las Vegas, NV, NV Full-Time
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Job Summary:

Generates sales of new and renewals of service contracts which include fire suppression, detection and monitoring systems, low voltage systems. Assumes responsibility for maintaining and expanding existing service accounts within territory by developing relationships with “end users”, property managers, contractors and others related to our business. Additional responsibilities include providing quotes for small job repairs as listed as re commendations from inspection reports or service technicians input.

Essential Skills:

Subject Matter Understandin g. Analytical. Computer Applications. Project Management. Critical Thinking. Problem Solving. Decision Making. Relationship Building.

Primary Responsibilities:

  1. Secures service contract orders from existing and potential customers by means of utilizing direct sales efforts, visiting customer facilities, and through follow up efforts on leads generated from service reports, service techs, and other means.  Investigates new system applications for future growth by offering diversification of service opportunities.                                           
  2. Establishes and maintains professional customer relationships with decision makers at existing accounts, and establishes new relationships with potential customers. Maintains knowledge of related product lines - both new and existing - and of competitor’s service offerings.                                            
  3. Provides problem solving resolutions for service-related issues with customers, service technicians, and service coordinators.                                               
  4. Promotes new product offerings to Service customer base to pass on opportunities to the Construction department.                                            
  5. Writes service proposals, issues small job quotations, and follows up quotations by phone or visit.     
  6. Submits ideas to promote service sales to sales staff at sales meetings, plans and schedules service sales calls, conducts prospect analysis, and tracks customer orders.  Monitors and submits sales production reports activity on a monthly basis.                                             
  7. Prepares expense, vehicle, and trip reports, and documents customer activity in PC-based contact manager.                                              
  8. Maintains an understanding of current codes compliance such as NFPA, UL, FM, and local AHJ requirements - as they apply to fire protection and life safety standards, as well as NEC and Building Code compliance.                                            
  9. Maintains the confidentiality of all information processed.                                                     


  • Bachelor’s degree in a Technical, Marketing, or Business field, or the equivalent technical, sales, or marketing experience.                                                                 


  • One to Two years related experience in the Fire Suppression and/or the Fire Alarm Systems, low voltage Systems.                                                              

Recommended Skills

Complex Problem Solving
Decision Making
Direct Selling
Critical Thinking
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