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Company Contact Info

  • 6690 Shady Oak Road
    Eden Prairie, MN 55344

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Customer Service Representative

Evine • Eden Prairie, MN

Posted 7 days ago

Job Snapshot

Full-Time
Travel - None
Experience - None
Degree - High School
Retail, Internet - ECommerce
Customer Service

Job Competition

1

Applicant

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Job Description

OVERVIEW

Provide excellent service to our customers by responding to their order concerns, researching customer inquiries, upselling, and making outbound calls as follow-up. Communicate with a variety of audiences, both within and outside the organization. This position is located at our Eden Prairie, MN location.

What you'll do

  • Answer incoming calls and respond to the customer’s questions and concerns regarding the order process
  • Research customer inquiries and enter notes in the system to facilitate assisting the customer
  • Complete follow up outbound calls as needed to keep customers informed
  • Demonstrate professionalism on all calls and emails, creating a positive image for EVINE Live
  • Maintain and effectively articulate a thorough knowledge and skill base for policies, procedures, and computerized information systems
  • Attend team meetings and ongoing training
  • Support other areas of the department and company as needed
  • Contribute to the team and the department in a positive and constructive manner
  • Provide a superior customer service experience to both internal and external customers
  • Other duties as assigned by supervisor

Job Requirements

REQUIREMENTS

  • High School diploma or GED
  • Minimum six months customer service or related experience
  • Basic knowledge of customer service and shipping terms
  • Familiar with keyboard and basic computer skills – including using Windows based programs, navigating the Internet, and willing to learn new technologies
  • Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
  • Excellent time management and multi-tasking skills and ability to work in a fast paced environment
  • Professional, flexible and positive team player that is self-directed and self-motivated
  • Strong writing, grammar, and proofreading skills
  • Reliable attendance and the ability to work flexible hours including Saturdays and Sundays
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