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Customer Service in Jeffersonville,Indiana
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Customer Service Representative

Humana Louisville Full-Time
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Inbound Customer Service Representative

 

Humana is seeking Inbound Customer Service Representatives in Louisville, KY to join their team! The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

 

Customer Service Representative Responsibilities:

The Inbound Customer Service Representative 2 addresses customer needs, which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

  • High School Diploma or equivalent 
  • 2 years of customer service experience
  • Demonstrated customer service orientation
  • Strong computer skills utilizing multiple computer applications simultaneously
  • Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information
  • Strong initiative with the ability to adapt to change quickly and be empathetic
  • Must be able to work any shift between the hours of 7:45 am - 9:00 pm and work overtime as needed based on business needs
  • This role does have the potential to become Work At Home once training is over and metrics are consistently being met. (typically after 6 months)

 

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Previous inbound call center or related customer service experience
  • Healthcare experience
  • Fluency in Spanish

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$40K
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Customer Service Representative
Estimated Salary: $64K
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Job ID: 23542

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Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers.

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