Accounts Payable Specialist

POSITION SUMMARY:

The Accounts Payable Specialist-Level 2 is a key customer service position. This position is responsible for resolution of discrepant carrier invoices, building shipments, updating shipment attributes, communicating internally and/or externally with Customers, Carriers, Operations, Carrier Pricing, Procurement, Helpdesk, and potentially shipper/receiver facilities. This role will analyze the root cause of invoice discrepancies and work with the appropriate party(s) to escalate the issues as needed for final resolution. The successful candidate must display superior communication skills (consistent, professional, effective, prompt, and courteous).

ESSENTIAL FUNCTIONS:

• Resolve carrier invoice discrepancies, using company guidelines, customer business rules, carrier rate agreements, etc.
• Create shipments for non-managed freight based on pre-defined customer specific requirements
• Know and understand account specific requirements – required charges, customer business rules, carrier contracts, etc.
• Provide support to Operations as needed in regards to Financial issues related to their account
• Deliver cost saving/cost containment to the customer and/or the client.
• Root cause identification, analysis and final resolution of issues causing ongoing carrier invoice discrepancies
• Correspond internally with Operations, Procurement, and Carrier Pricing regarding rating and accessorial invoice discrepancies as needed
• Setup new customer and vendor locations in the TMS, leveraging knowledge of customer business practices
• Training new team members
• Performs other related duties as assigned