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Marketplace Integrity Manager

American Recruiting And Consulting Group Orlando Full-Time
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We seek a Marketplace Integrity Manager to staff and grow an existing team spread across multiple countries.  This is a permanent, direct-hire opportunity located in Orlando, FL.  The Marketplace Integrity Manager will have the opportunity to work with a growing global leader!

 

The perfect Marketplace Integrity Manager would be an experienced manager, with a flair for content and is process oriented. The candidate would be proactive, hard worker, able to work independently in a global team, punctual, an out of the box thinker and with strong moral principles.

The Marketplace Integrity team is responsible for content moderation, reports from their community and handling, among other, DMCA and copyright issues.  The mission is to maintain a safe and trusted marketplace while striving to protect their client community while providing the best user experience.

Marketplace Integrity Manager
Responsibilities:

     Recruit, train and develop Marketplace Integrity (MI) Agent and nurture an environment where they can excel through encouragement and empowerment.

     Own and manage the US shifts in addition to the ongoing content moderation work.

     Professional point of contact for the team during US hours (9 AM – 6 PM EST)

     First point of escalation for any professional/technical issues arising during the shifts.

     Looking out for technical issues and seamless shift hand off. Make sure incoming shift is aware of previous shifts issues.

     Point of contact for ongoing issues with other departments during US work time.

     Constantly push to improve the overall MI flows and tools.

     Take ownership of MI issues and handle problems through to resolution.

     Define and meet teams SLAs and work balance.

     Develop procedures, policies and standards.

     Analyze statistics and reports.

     Communication between all teams and MI managers globally to ensure alignment and updates.

     Ongoing monitoring and updating of the team’s professional guidelines.

Marketplace Integrity Manager Requirements:

     5 years of experience in Content moderation/Customer support/Compliance with 1-2 year in the digital space

     2-3 years of experience as a manager leading a team of at least 5-10

     Proficiency in English but additional languages are a plus

     Fast learner and versatile individual, willing to learn

     Ability to work independently and with self-discipline

     Great communication and ambassadorship skills.

     Proactive worker and problem solver

     Ability to travel as needed (including 2-3 weeks of international training overseas)

 

Please send your awesome background to Siana Johnson at sjohnson@arcgonline.com or you can apply directly or see all open positions at www.arcgonline.com

Recommended skills

Curiosity
Hardworking And Dedicated
Complex Problem Solving
Self Motivation
Training
Process Oriented
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American Recruiting & Consulting Group, a national executive recruitment agency, was established in 1982 and has been consistently ranked in multiple issues of Florida Business Journals’ “Top 25 Executive Search and Consulting Firms” for the last 14 years. With hundreds of employees, and multiple locations throughout the country, we have asserted ourselves as a leader in the recruitment, staffing, employment and consulting sectors.

At ARC Group, we focus on helping our clients grow by offering a unique blend of staffing, employment and temp services in the talent acquisition space. Our services include helping you find the best talent for contract, temp to perm, and permanent placement opportunities. We also offer a unique and trademarked research recruitment solution, Recruitment Intelligence™, as well as retained, contingency and consulting services.

We’ve developed a proven 7 stage end-to-end recruitment process to give you unsurpassed quality that most employment and temp staffing agencies do not provide.

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