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Senior Process Associate – Fraud Specialist

Genpact Richardson Full-Time
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Senior Process Associate – Fraud Specialist

URL blocked - click to apply: Operations

United States: Richardson, TX

 


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Senior Process Associate – Fraud Specialist

Responsibilities for this role include, but are not limited to, investigating and eliminating fraud risks emanating from credit card transactions. This requires logical thinking and problem solving skills with common sense to approach investigations in order to mitigate fraud opportunities. Other responsibilities include participating in and creating projects and reports as needed, both ad hoc and otherwise.

Responsibilities

·         Investigate suspicious activity and behavior that could pose a risk to client’s customers like out of pattern card spend or anomalous account activities.

·         Outbound contact to verify transactions and handling incoming customer queries on card decline/account block/ unfamiliar charge on statement (through call, chat etc.) is part of the scope of this role

·         Demonstrated ability of approach and analyze problems logically

·         Complete understanding of policy and procedures and familiarity with tools there-off

·         Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure

·         Agent is expected be up to date on latest fraud modus operandi that are currently trending in the market

·         Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends

·         Consistently achieve/exceed quality standards for investigations

·         Participate in ad hoc projects/assignments as necessary

Qualifications
Minimum qualifications

·         Candidate should have at least 1-2 years’ experience working on Fraud Detection and Mitigation with a background in working Transaction Dispute in the debit and/or credit card industry

·         Adaptability to learn new processes, concepts and skills and an eye for detail

·         Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written response

·         Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

·         Analytical & problem solving skills

·         Keen attention to detail & risk identification

·         Basic knowledge of Banking Industry & Regulatory Environment

·         Ability to articulate research findings and detail them out as per need

·         Self-disciplined, diligent, proactive and detail oriented

·         Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

·         Ability to maintain high levels of confidentiality and data security standards

·         Experience with Microsoft Office, including Outlook, Word, and Excel

·         Demonstrate flexibility to work overtime hours and overnight hours as per business requirement

·         Typing speed - 25 - 30 WPM with 90% accuracy

·         Proficient written English skills (Good grammar and vocabulary)

·         Good Communication Skills (I Speak Score >=4 & < 6)

·         Shift timing – 9:00 pm to 9:00am (any 9 hours during the window with 1-hour break)

·         Leaves – No leaves during training/ probation period (3 months) and public holidays

Preferred qualifications

·         High energy, solution focused and flexible with an appetite to learn and adapt to new tools/systems.

·         Candidate should also have experience and familiar with the different transaction dispute processes and regulatory requirements.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit URL blocked - click to applyFollow us on URL blocked - click to apply, URL blocked - click to apply, URL blocked - click to apply, and URL blocked - click to apply.


Senior Process Associate – Fraud Specialist

Function: Operations

United States: Richardson, TX

 


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Senior Process Associate – Fraud Specialist

Responsibilities for this role include, but are not limited to, investigating and eliminating fraud risks emanating from credit card transactions. This requires logical thinking and problem solving skills with common sense to approach investigations in order to mitigate fraud opportunities. Other responsibilities include participating in and creating projects and reports as needed, both ad hoc and otherwise.

Responsibilities

·         Investigate suspicious activity and behavior that could pose a risk to client’s customers like out of pattern card spend or anomalous account activities.

·         Outbound contact to verify transactions and handling incoming customer queries on card decline/account block/ unfamiliar charge on statement (through call, chat etc.) is part of the scope of this role

·         Demonstrated ability of approach and analyze problems logically

·         Complete understanding of policy and procedures and familiarity with tools there-off

·         Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure

·         Agent is expected be up to date on latest fraud modus operandi that are currently trending in the market

·         Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends

·         Consistently achieve/exceed quality standards for investigations

·         Participate in ad hoc projects/assignments as necessary

Qualifications
Minimum qualifications

·         Candidate should have at least 1-2 years’ experience working on Fraud Detection and Mitigation with a background in working Transaction Dispute in the debit and/or credit card industry

·         Adaptability to learn new processes, concepts and skills and an eye for detail

·         Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written response

·         Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

·         Analytical & problem solving skills

·         Keen attention to detail & risk identification

·         Basic knowledge of Banking Industry & Regulatory Environment

·         Ability to articulate research findings and detail them out as per need

·         Self-disciplined, diligent, proactive and detail oriented

·         Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

·         Ability to maintain high levels of confidentiality and data security standards

·         Experience with Microsoft Office, including Outlook, Word, and Excel

·         Demonstrate flexibility to work overtime hours and overnight hours as per business requirement

·         Typing speed - 25 - 30 WPM with 90% accuracy

·         Proficient written English skills (Good grammar and vocabulary)

·         Good Communication Skills (I Speak Score >=4 & < 6)

·         Shift timing – 9:00 pm to 9:00am (any 9 hours during the window with 1-hour break)

·         Leaves – No leaves during training/ probation period (3 months) and public holidays

Preferred qualifications

·         High energy, solution focused and flexible with an appetite to learn and adapt to new tools/systems.

Skills required

Customer Service
Listening
Assist Individual
Telephone Skills
Customer Satisfaction
Establish Rapport Quickly

Location

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Senior Process Associate – Fraud Specialist
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Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ operating models end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving a few hundred strategic clients including approximately one-fifth of the Fortune Global 500, and have grown to over 75,000 people in 25 countries, with key offices in New York City. The resulting business process and industry domain expertise, and experience running complex operations, are a unique heritage and focus that help us drive the best choices across technology, analytics, and organizational design.

Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US $491.90 million to 75,000+ employees and annual revenues of US$2.46 billion as of December 31, 2015. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further.

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