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Immediate Hire: Customer Support / Customer Service Representative job in Providence at

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Immediate Hire: Customer Support / Customer Service Representative at

Immediate Hire: Customer Support / Customer Service Representative

Providence, RI Full Time
$40,000 - $45,000/Year
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What does a Customer Support Associate do?


A Customer Support Associate will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Support Associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Support Associate can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Associates can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.


Responsibilities:

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Take the extra mile to engage customers

Requirements:

  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multitask, prioritize, and manage time effectively

  • High school degree

Recommended Skills

  • Customer Service
  • Explain Product Feature
  • Help Customer
  • Identify Customer Need
  • Retention Management
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