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Company Contact Info

  • West Palm Beach, FL
  • Phone:: 814-534-8196

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Customer Service Supervisor

Atlantic Broadband • West Palm Beach, FL

Posted 2 months ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - High School
Telecommunications, Broadcasting - Radio - TV, Retail
Customer Service, Hospitality - Hotel, Retail

Job Description

Customer Service Supervisor

Position Summary:

We are looking for a highly motivated, inspiring leader to manage all phases of the in-store customer experience at our cable store, for both our internal and external customers. Hire, coach, and develop front-line personnel based on performance requirements and to ensure that first-in-class customer experiences are consistently delivered. Work in partnership across departmental lines to consistently over-drive customer satisfaction scores. Be intentional in putting the customer first in everything that you do and make our customers promoters of the Atlantic Broadband brand. Must be a results driven ambassador and advocate of all Atlantic Broadband products and services. Ability to develop, and implement, substantive processes/procedures to gain efficiencies of scale to assist in achieving all company objectives/goals.

Responsibilities:

  • Delivers first-in-class customer and employee experience
  • Provide consistent performance feedback, and quarterly performance plan reviews
  • Facilitate a positive culture that is consistent with the company’s credo/mission statement
  • Efficiently, and effectively, run in-store operations, including inventory/cash management
  • Proactively learns new technology related to Atlantic Broadband products/services, and train front-line personnel accordingly
  • Leverages the net-promoter system (NPS) to aggregate customer feedback and implement change to improve the in-store customer experience
  • Ability to complete formal product demonstrations/presentations to educate customers accordingly
  • Maintains composure in stressful situations and manages or diffuses angry/upset customers
  • Exercises sound judgment and acts in the best interest of both the customer and company
  • Relates well to the customer, demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications and internal/external customer interactions
  • Works independently/personally accountable, and seeks Manager support when necessary
  • Effective Change Management Ambassador; lead effective change over desired outcomes (Awareness, Desire, Knowledge, Ability, and Reinforcement)
  • Must be able to lift up to 25 pound boxes, and able to move/stand about the store consistently

Job Requirements

Customer Service Supervisor

Requirements:

  • Ability to lead and motivate a team
  • Active listening/speaking skills
  • Excellent/Dynamic communicator
  • Exhibits confidence, drive, and enthusiasm
  • Attention to detail and attentiveness
  • Effective time management - efficient and effective utilization of resources
  • Ability to understand and analyze sales key performance indicators
  • Comprehension - ability to read and interpret written information
  • Strong interpersonal skills/Ability to display empathy
  • Basic mathematic skills (addition, subtraction, multiplication and division)
  • 4 years prior retail/customer service leadership experience
  • Prior sales experience helpful. 
  • Sales ability & aptitude is required
  • Prior experience in Hospitality or Retail Sales setting translates well
  • College graduates/Equivalent experience
  • Other job duties as assigned
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